FAQ

What is Bitcoin ?

Bitcoin or BTC (Symbol: Ƀ) is a cryptocurrency and online payment system which supported open source protocol that is independent of any central authority. A Bitcoin can be transferred by a computer, laptop or phone without recourse to a financial intermediary.

What is cloud mining and how does it work?

Cloud Mining offer instant access to a mining platform to anyone who wants to start mining instant, whether its because you do not have the knowledge or information to do it by yourself or you just do not want to incur the massive start-up value of buying and managing your own hardware system. Simply it is sharing the processing power our data centers to mine together with us as a group. By working together in a pool and sharing the payouts amongst contributors, miners can get a steady flow of Bitcoin starting the day they activate their miner.

Is this a Ponzi Scheme?

No, this is not; this is an investment in Crypto-currencies, similar to the stock market. A Ponzi scheme is an investment fraud that involves the payment of maintained returns to existing investors from funds paid by new investors. Ponzi system controllers often solicit new investors by promising to invest funds in opportunities claimed to produce high returns with little or no risk.

Is there any referral program? How can I earn referral bonus?

Yes, the affiliate program of the SuperMining Company allows obtaining additional income with minimal effort by attracting new members. We offer up to 100% referral power on successful purchase of your referral. You can find your referral link from referral program section and share it to anyone to earn referral bonus.

Is there a refund policy?

Currently we do not provide any refunds. Mining powers once allotted will not be refunded back.

What should I do if I did not get an answer to my question?

Please send your query to our support team with using contact us page inquiry form of our website or you can drop us mail at: [email protected]

How do I Start?

Sign up providing your wallet address and Start generating Bitcoin.

What payment systems are available on the website?

At the moment, we accept only Bitcoin for payment. With enough demand, we should add more payment option in future.

What fees are applicable to internal and external transactions, if any?

There will be fixed fee of 0.0002BTC will be applied for all the transaction and it will be taken off from main balance.

Where will I receive the Bitcoin from my active Plans?

All your coins are immediately applied to your account balance and are available for instant withdrawal. You can always go to the withdrawal section of your account to withdraw your funds.

How many accounts are allowed per person? What about sharing my IP address with co-workers or family members?

No more than one account is allowed per person. Multiple account openings is against our internal users policy and might result in membership termination.

How long each plans are valid for?

All plans are valid for 6 months from plan purchase date.

I don't have a Bitcoin wallet. How can I create one?

You can create Bitcoin wallet using online services like Blockchain.info.

How much can I earn without investments?

You can generate 0.000288 BTC every day without investments. You can also upgrade your Supermining to generate up to 1 BTC every day.

How long does it takes to withdraw money?

Withdrawal applications are generally processed instantly, in rare cases withdrawals can be processed manually and take longer.

What is the minimum amount for withdrawal and upgrade?

Minimum withdrawal amount is 0.005 BTC. Minimal upgrade amount is 0.01 BTC.

If I pay for an upgrade how long is it active?

SuperMining upgrades have no limits and works as long as our data centers are powered. Our uptime is 99% so upgrade confidently.

Can I upgrade SuperMining with money on my balance?

SuperMining currently does not support upgrading from internal SuperMining wallet yet. You can only upgrade using external wallets.

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